Maintenace FAQS

What's a tenant supposed to do when notice a maintenance problem? 
The tenant should report it right away. If it is an emergency the tenant should call the office direct. If it is a non-emergency; the tenant should send a written request to the office through our website, fax, email, USPS or walk it in to our office. Some problems may worsen if left unchecked. Tenants may be liable for the damage caused by unreported problems.

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What's a tenant supposed to do when no repair person has contacted the tenant for an appointment in a while?
The tenant should call or email us so we may address the problem.

What's a tenant supposed to do when the tenant has made an appointment with the repair person?
The tenant should keep the appointment. If no one is present when a repair person arrives at the appointed time, and the tenant has not rescheduled the appointment, then the tenant will be charged for the service call.

What's a tenant supposed to do when the repair person failed to show up for the appointment?
The tenant should call or email us so we may address the problem.

The repair did not hold?
The tenant should call us immediately so that we may have it corrected.

The repair is complete?
The tenant should call or email us so that we can note it accordingly.

What's a tenant to do when appliance / system not working?
The tenant should make sure that everything is plugged in and all switches (breakers) are turned to the "ON" position.

What's a tenant supposed to do when the garbage disposal not working?
The tenant should "stir" the disposal blades with the handle of a broomstick or other such item. This will often dislodge whatever is causing the unit to jam up. If this does not work, the tenant should try pressing the reset button, usually found under the sink on the disposal unit. The tenant should disconnect the power to the unit and then make sure no foreign object has been placed in the disposal. Things such as chicken bones, toys, bottle caps, onion skin, celery, chicken skin, etc. will get stuck in the blades and cause the disposal to stop working.

What's a tenant supposed to do when the heat/air conditioner not working?
The tenant should shut off all of the switches at the breaker box, wait several minutes, and then turn them all back on again.

What's a tenant supposed to do when there's too little heat/air?
The tenant should change (or clean) his/her's heating/air conditioning filter. Clogged filters cause the system to work harder and impedes the flow of air through the ducts.

What's a tenant supposed to do when electrical problems happen?
The tenant should flip all breakers to the "OFF" position, wait a few minutes, and flip them back on slowly (pause between each switch for a few seconds).

What's a tenant supposed to do when the stove/oven is not working?
If it is a gas unit, call the gas company first. Sometimes they can fix small problems, such as the pilot light at no charge.

What's a tenant supposed to do when water leaks?
If there is an exterior leak (lawn) then the tenant should call the water department first. If the water department informs the tenant that it is not their responsibility, then the tenant should contact our office.

What's a tenant supposed to do when windows or screens have issues?
Windows and screens that are damaged during tenancy are the tenant's responsibility. If glass is broken, immediate replacement must be made with like-kind materials and quality. You may assign repairs that are the tenant's responsibility, but a professional job is expected. No deductions from rent will be permitted nor reimbursements of any kind made unless specific arrangements are made in advance.